Scots Woman Praises Conkersclaims

£4,329 refunded for six years' excessive charges

ELGIN WOMAN RECOMMENDS conkersclaims TO CHALLENGE BANK CHARGES

Isobel Williams of Elgin, Morayshire, is delighted that she decided to use conkersclaims to reclaim thousands of pounds in excessive charges from the Bank of Scotland. Having held a personal account with the bank for around 27 years, Mrs Williams became increasingly frustrated by the scale of its penalties many of which were incurred at a time when money was tight after her husband suffered an accident at work.

“I was charged around £30 for being overdrawn and for returned items such as cheques even though the money to cover them was usually paid in a couple of days later,” she explained. “The charges were imposed very quickly without any breathing space and I thought they were pretty high for what amounted to sending out a standard letter.”

Mrs Williams, 45, initially considered trying to recover the charges herself but was unsure about the procedures involved and, with a full-time job as a technical assistant, she lacked the time to deal with the complex paperwork and legalities involved. So when she spotted an internet advert for financial experts conkersclaims.co.uk, she took the company’s online 60-second test to see if she could get her money back. As a division of the specialist claims handling company BrunelFranklin.com, conkersclaims has vast experience of getting a fair deal for its clients and operates on a no win, no fee basis so they have nothing to lose.

“I received a telephone call from conkersclaims the next day and one or two emails requesting some details and authorisation and they took care of everything. It was much quicker than I expected and I was very happy with the service,” commented Mrs Williams. “I really wasn’t sure about the ins and outs of the small claims court and I was definitely right to get professional help. I may have had to pay for the service but I got money that I wouldn’t otherwise have had.”

The Bank of Scotland initially offered to repay just over £3,000 but conkersclaims rejected the figure and insisted on a full refund totalling £4,329 for the last six years.  Mrs Williams has now recommended the company to several colleagues because of the swift and successful outcome of her claim. “I think that banks should consider giving customers a small amount of time in these situations instead of charging them straightaway and I don’t think they can really justify the size of the fines, “she commented. “conkersclaims only took a few weeks to get my charges refunded and it was a lot easier than trying to do it myself so I’m very pleased with the result.”

Ian Allison, corporate relations director for BrunelFranklin.com and conkersclaims.co.uk, said Mrs Williams was among tens of thousands of customers who were being penalised by banks at every opportunity. “Challenging a financial institution can be a very daunting prospect for anyone not familiar with the law and banks have been getting away with unfair practices for decades. We know all about the tactics they employ to avoid paying up but we have the determination and expertise to make sure they refund the amounts to which people are entitled. I would urge anyone who thinks they’ve been unfairly charged to seek professional advice and give themselves every chance of reclaiming money that’s rightfully theirs,” he added.

People can set the ball rolling right now by getting in touch with conkersclaims. After receiving an instruction, experienced staff will pursue every aspect of each claim so clients have no time-consuming calls, complicated paperwork or legal jargon to worry about. Just visit www.conkersclaims.co.uk for more details and to take the simple 60-second test or telephone
0800 051 54 51 to speak to an advisor.